Prashant Sridharan, Twitter’s global director of developer relations says: “I’ve seen a lot of hyperbole around bots as the new apps, but I don’t know if I believe that. I don’t think we’re going to see this mass exodus of people stopping building apps and going to build bots. I think they’re going to build bots in addition to the app that they have or the service they provide,” as reported by re/code.
Along with the continued development of our avatars, we are also investigating machine learning and deep learning techniques, and working on the creation of a short term memory for our bots. This will allow humans interacting with our AI to develop genuine human-like relationships with their bot; any personal information that is exchanged will be remembered by the bot and recalled in the correct context at the appropriate time. The bots will get to know their human companion, and utilise this knowledge to form warmer and more personal interactions.
Businesses are no exception to this rule. As more and more users now expect and prefer chat as a primary mode of communication, we’ll begin to see more and more businesses leveraging conversational AI to achieve business goals—just as Gartner predicts. It’s not just for the customer; your business can reduce operational costs and scale operations as well.
Speaking ahead of the Gartner Application Architecture, Development & Integration Summit in Sydney, Magnus Revang, research director at Gartner, said the broad appeal of chatbots stems from the efficiency and ease of interaction they create for employees, customers or other users. The potential benefits are significant for enterprises and shouldn’t be ignored.
One pertinent field of AI research is natural language processing. Usually, weak AI fields employ specialized software or programming languages created specifically for the narrow function required. For example, A.L.I.C.E. utilises a markup language called AIML, which is specific to its function as a conversational agent, and has since been adopted by various other developers of, so called, Alicebots. Nevertheless, A.L.I.C.E. is still purely based on pattern matching techniques without any reasoning capabilities, the same technique ELIZA was using back in 1966. This is not strong AI, which would require sapience and logical reasoning abilities.
A chatbot works in a couple of ways: set guidelines and machine learning. A chatbot that functions with a set of guidelines in place is limited in its conversation. It can only respond to a set number of requests and vocabulary, and is only as intelligent as its programming code. An example of a limited bot is an automated banking bot that asks the caller some questions to understand what the caller wants done. The bot would make a command like “Please tell me what I can do for you by saying account balances, account transfer, or bill payment.” If the customer responds with "credit card balance," the bot would not understand the request and would proceed to either repeat the command or transfer the caller to a human assistant.
Many expect Facebook to roll out a bot store of some kind at its annual F8 conference for software developers this week, which means these bots may soon operate inside Messenger, its messaging app. It has already started testing a virtual assistant bot called “M,” but the product is only available for a few people and still primarily powered by humans.
It takes bold visionaries and risk-takers to build future technologies into realities. In the field of chatbots, there are many companies across the globe working on this mission. Our mega list of artificial intelligence, machine learning, natural language processing, and chatbot companies, covers the top companies and startups who are innovating in this space.
The educators or class organizers can opt for chatbots to simplify daily routine tasks. Chatbots may serve as a helping hand to the teacher in dealing with the daily queries by allowing bots to answer the questions of students on a daily basis, or perhaps even check their homework. Eventually, they offer teachers more time to work with their students on a one-by-one basis.
Alternatively, think about the times you are chatting with a colleague over Slack. The need to find relevant information typically happens during conversations, and instead of having to go to a browser to start searching, you could simply summon your friendly Slack chatbot and get it to do the work for you. Think of it as your own personal podcast producer – pulling up documents, facts, and data at the drop of a hat. This concept can be translated into the virtual assistants we use on the daily. Think about an ambient assistant like Alexa or Google Home that could just be part of a group conversation. Or your trusted assistant taking notes and actions during a meeting.
Before you even write a single line of code, it's important to write a functional specification so the development team has a clear idea of what the bot is expected to do. The specification should include a reasonably comprehensive list of user inputs and expected bot responses in various knowledge domains. This living document will be an invaluable guide for developing and testing your bot.
The classic historic early chatbots are ELIZA (1966) and PARRY (1972). More recent notable programs include A.L.I.C.E., Jabberwacky and D.U.D.E (Agence Nationale de la Recherche and CNRS 2006). While ELIZA and PARRY were used exclusively to simulate typed conversation, many chatbots now include functional features such as games and web searching abilities. In 1984, a book called The Policeman's Beard is Half Constructed was published, allegedly written by the chatbot Racter (though the program as released would not have been capable of doing so).
Getting the remaining values (information that user would have provided to bot’s previous questions, bot’s previous action, results of the API call etc.,) is little bit tricky and here is where the dialogue manager component takes over. These feature values will need to be extracted from the training data that the user will define in the form of sample conversations between the user and the bot. These sample conversations should be prepared in such a fashion that they capture most of the possible conversational flows while pretending to be both an user and a bot.
One key reason: The technology that powers bots, artificial intelligence software, is improving dramatically, thanks to heightened interest from key Silicon Valley powers like Facebook and Google. That AI enables computers to process language — and actually converse with humans — in ways they never could before. It came about from unprecedented advancements in software (Google’s Go-beating program, for example) and hardware capabilities.
You can structure these modules to flow in any way you like, ranging from free form to sequential. The Bot Framework SDK provides several libraries that allows you to construct any conversational flow your bot needs. For example, the prompts library allows you to ask users for input, the waterfall library allows you to define a sequence of question/answer pair, the dialog control library allows you to modularized your conversational flow logic, etc. All of these libraries are tied together through a dialogs object. Let's take a closer look at how modules are implemented as dialogs to design and manage conversation flows and see how that flow is similar to the traditional application flow.
The NLP system has a wide and varied lexicon to better understand the complexities of natural language. Using an algorithmic process, it determines what has been asked and uses decision trees or slot-based algorithms that go through a predefined conversation path. After it understands the question, the computer then finds the best answer and provides it in the natural language of the user.
Oftentimes, brands have a passive approach to customer interactions. They only communicate with their audience once a consumer has contacted them first. A chatbot automatically sends a welcome notification when a person arrives on your website or social media profile making the user aware of your chatbots presence. This makes you seem more proactive, thus enhancing your brand's reputation and can even increase interactions, having a positive effect on your sales numbers, too.
Jabberwacky learns new responses and context based on real-time user interactions, rather than being driven from a static database. Some more recent chatbots also combine real-time learning with evolutionary algorithms that optimise their ability to communicate based on each conversation held. Still, there is currently no general purpose conversational artificial intelligence, and some software developers focus on the practical aspect, information retrieval.